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Custom Order Information

We offer our customers the ability to buy custom products (non-licensed) for our entire lineup of products.  These products are competitively priced and are great as promotional items, gifts, and corporate incentives.  Please read this document thoroughly for a complete understanding of the process.  Once you have read this document you are ready to call our Special Order sales team.  

Order quantity:
  • Minimum order is 48 units for all screenprinted AND embroidered products.
  • Minimum for all tents is 6 units.
  • Order quantity must be in a multiple of 6 (except tents as long as the minimum of six is met).
Complete product pricing is available upon request. Please use the contact us page.

Graphics Requirements and Fees:
  • Up to three colors allowed on screenprinted and embroidered products with no additional charge.
  • Vector-based digital artwork required. Files accepted are Adobe Illustrator or EPS files (files end with .ai or .eps ONLY). Logochairs must receive digital artwork via email or disk. Art in .PDF, .JPG, .BMP, .TIF, .GIF, and other bitmapped image formats are not accepted.
  • If you cannot provide the proper digital file, a $100 graphic set up fee is required. This fee pays for graphic processing to create or convert art to vector based format. This fee does not cover designing/creating a logo or identity mark for your organization.
  • If your artwork will include specific text or wording, please include names of the fonts used in your artwork with your files.
  • Approval on finished graphics must be received before the custom order will be processed. The finished graphic (proof image of your colors and logos) will be e-mailed for your approval.

Lead time:
Approximately 10 to 12 weeks during peak season of summer and fall once artwork is approved. Digital graphics and deposit of 50% must be received before custom order will be processed. Order time does not automatically begin when a purchase order is submitted. Note: All products are made overseas. Due to time variation of offshore logistics, BeTheFan cannot guarantee an exact delivery date. All orders are shipped as soon as possible.

Payment Procedure:
A non-refundable deposit of 50% of the sale price is required up front for all non-existing customers. Payment method is by credit card only. Production for custom orders will not begin until deposit is received. Remaining invoice balance and freight charges are due upon shipping.

 All sales are final.